Maker's Guarantee
Create with confidence knowing our defect-free warranty has you covered long after your tiles arrive. Upgrade to Installation Protection for even more coverage.
Covered with Installation Protection
Your Project, Our Promise
We know that even with the best plans, unexpected events can occur. That’s why our Maker's Guarantee protects your project from defects and more, letting you focus on the joy of creating—because your peace of mind is part of our design.
Installation Protection - 10% Charge
Includes everything in our original maker’s guarantee plus:
- Reimbursement (up to value of order) for expenses related to installation error using our tile.
- Replacement product for any issue related to an installation error (shipping not included). The option to refund or replace the material is at the sole discretion of Fireclay Tile.
- Guaranteed expedited lead time for any add-on order in the case more product is needed.
Maker’s Guarantee - Complimentary
- Fireclay Tile expressly warrants that our product, as delivered, will be reasonably free of defects in materials and workmanship for a period of 1 year from date of purchase.
- When properly handled and installed, Fireclay Tile guarantees that its products will perform to Fireclay Tile’s specifications as described in the product literature and will meet or exceed the performance specifications outlined in ANSI A137.1 Section 7.0.
- Defective product will be replaced provided notice is given and acknowledged prior to installation, per our Terms and Conditions. Support Team to manage resolution; available via phone and e-mail.
