City of Knowledge Custom Outdoor Mosaic
Our Guarantee to You
We’re proud of the care and craftsmanship that goes into creating each of our handmade tiles. Every day we work hard to bring your vision to life, which is why we’ve built The Maker’s Guarantee—our way of saying you can create with confidence, knowing we’ve got you covered long after your tiles arrive.
Upgrade your order with Maker's Guarantee Plus for even more protection.
Fireclay Tile expressly warrants that our product, as delivered, will be reasonably free of defects in materials and workmanship for a period of 1 year from date of purchase.
When properly handled and installed, Fireclay Tile guarantees that its products will perform to Fireclay Tile’s specifications as described in the product literature and will meet or exceed the performance specifications outlined in ANSI A137.1 Section 7.0.
Defective product will be replaced provided notice is given and acknowledged prior to installation, per our Terms and Conditions. Support Team to manage resolution; available via phone and E-mail.
Includes everything in our original maker’s guarantee plus:
Guaranteed expedited lead time for any add-on order in the case more product is needed.
Replacement product for any issue related to an installation error (shipping not included). The option to refund or replace the material is at the sole discretion of Fireclay Tile.
Reimbursement (up to value of order) for expenses related to installation error using our tile.
What this DOES NOT include:
Lead time guarantee
Transit time guarantee
Improper use or abuse by contractor or end-user including, but not limited to damage from mishandling of the product, physical or chemical abuse, and damage from improper care and maintenance.
*Only available for residential orders currently