FAQ

Yes, various sizes and shapes can be used together in installations, as seen with great examples on our Mosaics page. However, please note that tiles between the two ceramic lines, Original Ceramic Tile and Natural Press Ceramic Tile, cannot be blended in one surface area installation due to different manufacturing processes. For more information on how to blend tile, please contact us through our Design Assistance form.

Ceramic tile is known for its durability, water resistance, ease of maintenance, and wide range of design options. It’s suitable for various applications, including showers, backsplashes, walls, fireplaces, and exteriors including pools.
 

The popularity of ceramic tile colors can vary by region and design trends. Classic neutrals like white and beige are often popular due to their timeless appeal. Explore all colors, and filter by colors on our Natural Press colors page.

Ceramic tile is a durable choice for high-traffic areas. It’s resistant to wear and can withstand heavy foot traffic. However, for flooring applications, we only recommend Natural Press’s gloss and satin finishes for residential settings. For light commercial flooring applications, check out our matte Original Ceramic.

Yes, ceramic tile is an excellent choice for wet areas. Its water resistance makes it ideal for bathroom floors, shower walls, and indoor or outdoor pools.

Ceramic tile is easy to clean with regular sweeping and damp mopping. Use a pH-balanced cleaner to maintain its appearance. Avoid harsh chemicals that can damage the glaze.

Yes! Natural Press ceramic tiles are designed for outdoor use, including pool applications, patios, fireplace facades, and fountains.

DIY installation is possible, but it’s essential to have the right tools and follow proper installation techniques. When in doubt, hiring a professional installer is recommended.

Grout is crucial for ceramic tile installations. It must be properly mixed, applied, and sealed to prevent moisture infiltration and maintain the integrity of the installation.

In some cases, ceramic tile can be installed over existing flooring, but it depends on the condition of the existing surface and the type of tile. Consult with a professional for guidance on your specific project.

Natural Press is made from pressed clay in our Spokane, WA factory. It’s a volume and budget-friendly line, featuring an exclusive palette of 32 colors as well as 15 versatile sizes, including mosaics. Our heritage Original Ceramic product line is made from extruded clay in Aromas, CA. It features 50 thoughtfully curated colors available in matte and gloss finishes, artisan Studio Glazes, Ceramic Stains, and over 35 shapes and sizes including specialty shapes like Star & Cross, Scalene Triangle, and more.

Can’t find the perfect tile near you? In stock tile purchased through our website is available to the 48 continental US states. For Hawaii, Alaska, or international Quick Ship orders, please contact our sales team at hello@​fireclaytile.​com or (800) 773‑2226.

Quick Ship Tile is the same tile that has delighted our Made-to-Order customers for decades. The only difference is lead time. Our Quick Ship offering features our bestselling tile that’s in stock now. Quick ship products are shipped in 5 days or less from our factories. Made-to-Order Tile lead times are determined during check-out.

Our assortment of Quick Ship tiles changes frequently but we will always offer a variety of bestselling ceramic tile, brick tile, glass tile and handpainted tile including field sizes, specialty shapes and sheeted mosaic tiles.

Yes, we offer two in-stock Tile trim options in our Quick Ship Foundations Collection. All other trim is made to order with standard lead times. If you need a quicker trim option for a non-Foundations Quick Ship Tile, Schluter makes a wide array of metal edge trim.

From the time of purchase it can take 5 days or less to ship your tile from our factories. This includes time for packaging and processing to ensure safe and accurate delivery. Delivery times vary depending on your region with west coast addresses typically having the shortest shipping window. Delivery times are determined during check-out.

Unlike our Made-to-Order products, we do accept Quick Ship returns for a refund, excluding shipping costs.

Mosaic tile is a small-format tile that has been used in decorative tile installations for centuries. Our mosaic tiles are conveniently face-taped in approximately 1 square foot sheets to simplify installation. Tile mosaics can be a single color or an elaborate multi-colored pattern or graphic.

Our made to order mosaic tiles are ceramic and offered under our Original Ceramic and Natural Press Ceramic tile lines in multiple sizes. We also offer mosaic sizes under our Glass Tile line. 

We offer ceramic mosaic tiles in 1×1, 2×2, 1×4, 1×6, 2×4, 3×3, 2” Hexagon, 3” Hexagon, 3” Triangle, and Small Diamond sizes. 

We offer glass mosaic tiles in 1×1, 2×2, 1×4, 1×6, 2×4, and 3×3.

Yes. Our standard mosaic template has a ³⁄₁₆″ grout spacing.

*Essentials 3×3 Tile uses a ⅛” grout spacing.
 

Mosaic tiles are no harder to clean than larger tiles. Where more work may be required is the upkeep of the grout due to the fact that smaller tiles will feature more grout lines per square foot. To avoid grout staining and any discoloration that might occur from harsh cleaners and water, we recommend sealing your grout annually, beginning at installation.

Thanks to modern sheeting techniques, mosaic tiles are much easier to install than in the past. In fact, since mosaic sheets are approximately 1 square foot each, mosaics can be much easier to install than loose field tile.

See our Tile Mosaic Installation Guide for more information.

Most of our mosaic tiles are sheeted using plastic face tape, which allows for easy installation and better adhesion to thin-set material. 

See an example here: Sheeting Fireclay Cardamom 2x4s

Yes! Mosaic tiles are an attractive and functional choice for floors. Not only do they allow you to feature intricate patterns on a floor, they also increase the grip underfoot due to the higher ratio of grout to tile per square foot compared to larger format tiles. Mosaics are especially recommended in areas that require more grip like shower pans.

*Mosaic tile from our Essentials collection is not recommended for floor use.
 

Yes! All of our matte ceramic glazes are available in mosaic sizes and feature a DCOF rating above .42.

All mosaic tile orders are measured by the square feet. Sheeting templates measure approximately 1 square foot and vary depending on the specific tile size and pattern factoring in a ³⁄₁₆″ grout spacing.
 

Factory Sale items are products that may have been overproduced, don’t match the intended color, don’t meet first quality or have been discontinued. Details will be provided in the product description. All Fireclay’s Factory Sale items meet the highest performance standards.⁠ Please see below for additional Terms and Conditions: 

1. Available first come, first serve
2. No add-ons or matching Trim available 
3. No advance samples
4. Sale items are final sale
5. If transit damage occurs, the order will be subject to a refund. The Sale order cannot be replaced at the same discounted price. New orders will be subject to standard lead times and pricing
6. Contact factorysale@​fireclaytile.​com for any additional questions

Factory Sale items are all final sale. If transit damage should occur, your order will be subject to a refund. Factory Sale cannot be replaced at the same discounted price. New orders will be subject to standard lead times and pricing. 

No. Factory Sale items are first come, first served, and only available while supplies last.

Because Factory Sale items are already produced, we are unable to offer color-matched add-ons or trim. In order to fulfill the needs of your project, it is recommended to purchase 20% overage due to the limited nature of our stock. 

To view our Original Ceramic Tile Spec Sheet click here.

To view our Natural Press Ceramic Tile Spec Sheet click here.

To view our Glass Tile Spec Sheet click here.

To view our Brick Spec Sheet click here.

To view our Handpainted Tile Spec Sheet click here.

To view our Slip-Resistant Tile Spec Sheet click here.

Handpainted Tile can be used in a wide range of applications, including wall and floor applications, showers, stair risers, fireplaces, hospitality and retail projects. For flooring applications, we recommend using our slip-resistant matte glazes.

We make our handpainted tile in our Aromas, California factory using our clay bodies as the base. When an order is placed, bisqued tile (clay tile that has been fired once to create a hard, durable body) is screen-printed with the chosen handpainted patterns, using a black wax resist to prevent glazes from running. After the pattern is screened onto the clay body, the glaze colors are then applied. Upon completion of the painting, the tiles are fired, packed and shipped.

Please note, due to the nature of hand applied glazes we cannot guarantee that glaze colors will perfectly match across our field and Handpainted tiles although we will always aim to match as closely as possible.

Watch our how we make our Handpainted Tile here.

Yes, you absolutely can. There are additional development charges and set-up fees applied to custom orders.

Our Custom Handpainted Pattern Fee starts at $250. This includes a custom screen development plus up to 2 sample pieces of your handpainted tiles. If you desire a custom color as part of your handpainted pattern, custom color development fees apply for each color you choose. Please note that we cannot guarantee an exact color match, but we will do our very best to interpret your custom color. We cannot offer refunds post purchase and screen making or color development.

We offer a tiered pricing structure for our handpainted tiles based on the detail of the pattern. Each pattern is labeled 1 (least expensive) to 3 (most expensive) to identify its respective pricing tier.

Please call to inquire at the time of ordering about current lead times, as they are very project specific. 

To order a Handpainted sample, simply go to the pattern’s product page. As you scroll down, you’ll find a ​“Get a Sample” button that will add a sample to your cart in the color motif of your choice. The cost of each sample piece is determined by its pattern.
 

Absolutely! You can customize any of our Handpainted Tile designs with the colors of your choice for an additional fee. Please talk to one of our design consultants to help you customize your Handpainted tile.

Glazed Thin Brick, also known as brick slips or brick look tile, is a genuine thin brick product, approximately ¹⁄₂″ thick. Unlike traditional full-size brick, its reduced thickness and weight allow for easier installation methods, similar to conventional ceramic tile, making it ideal for a wider range of surfaces without significant structural modification. Our Brick is made in California and hand-glazed in our Aromas, CA factory.

Our Glazed Thin Brick is suitable for commercial, hospitality and residential settings, and can accommodate projects over 100,000 square feet. It can be used for both interiors and exteriors.

Glazed Thin Brick is suitable for walls, counters, residential floors, and fireplace surrounds. However, it should not be installed inside the firebox of a fireplace. For wet areas, it is suitable for shower walls and exterior applications, but not for steam showers, shower pans, or pools due to the porous nature of the brick body.

We offer select bestselling Brick colors in our Quick Ship Shop, which are in stock and ship in 5 days or less. All other Brick products are made to order, and lead times are quoted at the time of purchase.

Our Glazed Thin Brick is available in two versatile sizes: our standard size is 2.5×8, and our elongated Norman size is 2.5×11.5. Corners and glazed edges are also available.

Yes. We recommend a ³⁄₈″ grout joint for our Glazed Thin Brick, which is the industry standard and allows for optimal aesthetic appeal and ease of installation with the natural variations of the material. For tighter joints (1÷4″ or ³⁄₁₆″), additional overage may be required, and we advise contacting your design consultant.

15% is a general rule of thumb when ordering tile. It’s meant to cover loss of material during cutting and possible job site jostling. Most often when a unique, handmade tile cut has been made, the remaining piece of tile cannot be used anywhere else, resulting in fewer tiles than expected. Placing smaller refill orders after the initial order can be costly and time consuming, and due to the inherent batch variation with our tile, a second run could end up looking different from the original order.

Due to the handmade nature of our Glazed Thin Brick, a slight variation in color and texture exists, giving each piece distinctive beauty. All material should be inspected prior to installation. We recommend pulling from all boxes during installation in order to minimize any dye lot differentials throughout your project. Do not install tile with hairline cracks or chips.

Yes, our Glazed Thin Brick is suitable for outdoor installations in all climates.

Due to the significant extra weight of brick, all Glazed Thin Brick orders will incur a $100 Pallet Charge.

Due to the uniqueness of each order, we do not stock any of our colors or sizes, other than the tile that is found in our Quick Ship Collection. All other products are made to order, and lead times are quoted at the time of purchase.

Ordering an extra 15% is a general rule of thumb when ordering tile. It’s meant to cover loss of material during cutting and possible job site jostling. Most often when a unique, handmade tile cut has been made, the remaining piece of tile cannot be used anywhere else, resulting in fewer tiles than expected. Placing smaller refill orders after the initial order can be costly and time consuming, and due to the inherent batch variation with Fireclay Tile, a second run could end up looking different from the original order.

Our tile is roughly ⁵⁄₁₆″ thick.

Our ceramic tile is stoneware tile, which differs from porcelain in the coarseness of the clay, the lower firing temperature and overall porosity. However, our clay bodies are very unique for stoneware and very durable. In many cases our tile can easily take the place of porcelain.

Our tile is not necessarily modular from one size to another. Many shapes and sizes can be used together, but we recommend asking us first or ordering samples if you are working on a pattern.

*Please note our Original Ceramic and Natural Press Tiles cannot be combined within one installation due to different manufacturing processes. 

Our matte finish tile options are the best option for floors as all matte glazes are slip-resistant. Explore matte options on our shop colors page. With a DCOF value above .42, all of our Original Ceramic Tiles with matte glazes are rated for wet areas where slip resistance may be required.

Glazes with abrasive grit are available for certain flooring projects. Consult our design assistance page to fill out a form and get in touch with a Tile expert for information on this.

Higher gloss can scratch and wear faster on a floor (think stones embedded in shoes). Also, a gloss will be more slippery and could be unsafe in wet areas. If you do choose to go with a gloss finish on your floor we recommend smaller tiles with more grout joints to increase slip resistance. 

DCOF (Dynamic Coefficient of Friction) measures a tile’s slip resistance when wet. A higher DCOF rating indicates better traction, making it a critical consideration for floor applications, especially in commercial or wet environments. All of our matte tiles meet DCOF standards for slip resistance and are suitable for residential and commercial flooring applications. Consult our product specifications for specific DCOF values.

Original Ceramic tile is no longer recommended for outdoor use in most environments due to the detrimental effects of climate change. If you’d like to use ceramic tile in an outdoor or exterior application, our Natural Press Ceramic Tile passes freeze-thaw testing and is suitable for all climates.

No, but our Natural Press Ceramic Tile and Glass Tile product lines are both suitable for pools, spas, and fountains.

Certain tiles may craze over time, meaning small surface cracks may develop over the course of your tile’s lifetime. Crazing is part of the inherent beauty of our tiles. We rate our glazes based on their level of crazing. Our scale goes from low to heavy, low being a slight crackle finish, heavy being the most crackled.

Due to the handcrafted nature of our Original Ceramic tile, variations in color, texture, crazing, and finish will occur in different degrees depending on the specific glaze. Individual color variation is graded V1 (least) to V4 (most). See our Color Guide for a full list of glazes, variations, and finishes. Finishes are not interchangeable.

Yes, Fireclay Tile is compatible with radiant/in-floor heating. All our floor tiles work well with electric radiant heat systems due to the excellent conductivity of ceramic. For added protection against in-plane movement, consider using a system with a built-in uncoupling membrane. Hydronic radiant heat systems, which use warm water-filled plastic tubes, are also compatible with our tiles.

Always check with the radiant heat manufacturer for compatibility. For more details, please discuss with your Fireclay Tile representative.

Enjoy 5 free, handcrafted color samples from any of our product lines (excluding Handpainted Samples – cost determined per pattern) when you talk to one of our expert Design Consultants – book an appointment here. Need more than 5? Each additional color sample is just $3/​ea. We’ll ship your samples anywhere in the continental U.S. for $15 flat, no matter the size of your sample order. Are you a trade member? Join our Trade Program for free samples anytime.

Your first 5 color samples are on us when you speak with a Design Consultant (book an appointment here), and additional samples are $3/​ea.

Shipping within the continental U.S. is a flat $15, and $20 for 5 samples to Alaska, Hawaii, or Canada.

The samples are yours to keep. Consider turning them into a coaster or a fun mosaic. They also make great decorations and wall art!

We are happy to send you samples! Shipping to Alaska, Hawaii, or Canada will be $20 for a set of 5 samples. If you live outside of the U.S. or Canada, please inquire with one of our Design Consultants and they can provide you with a shipping quote.

Yes, we do make custom samples. Chat, call, or email us at any time (contact info above) to discuss your custom needs. Our Design Consultants will be able to give you more details about our custom sample and ordering process. Custom fees will apply.

Any of the following would be beneficial to bring to the initial conversation with a Design Consultant: Floor plans or images of their space, inspiration images, favorite glaze colors and shapes, any other finishes they are excited about or plan to use (wallpaper, vanity, paint colors, etc.), timeline and budget details if any apply, and specific measurements along with hardware finishes, and any specific fixtures or lighting that they are working with.
 

Our Design Packages focus on visualizing your tile selections within your space. We’ll create photorealistic renderings that incorporate your chosen cabinets, countertops, lighting, and other design elements to help you see how our tile complements your overall vision. We do not provide design services for those other elements.

The initial design concepts are typically ready for review within 2 – 3 weeks after our first consultation, depending on the complexity of your project.

Absolutely! You can customize tile selections, cabinets, countertops, lighting, hardware, and other fixtures to suit your style and needs.

Your team includes a Design Consultant who leads the project, a Rendering Artist who creates your 3D visualizations, and a Project Manager who ensures the project stays on schedule.

Samples are shipped directly to your address so you can see and feel the quality and color accuracy of our tiles.

Inform your Design Consultant during the initial consultation so we can prioritize your project and explore expedited options for design and delivery.

During the consultation, your Design Consultant will discuss your vision, review your materials, and refine the design plan. It’s an interactive session to ensure all your needs are met.

Once your initial package purchase is complete, you will receive a link to schedule your consultation at a time that suits you.

We can only speak to the rendering quality, texture, and finish of Fireclay Tile products. Although we’ll try our best to match your specifications, all other product offerings included in the renderings are subject to interpretation. Please see our Design Packages pages for examples.

Feedback can be given during your virtual consultations, through email, or by contacting your Project Manager directly.

3 design options in 3D renderings along with one round of revisions is included in your purchase. Additional revisions and/​or options can be purchased as needed. Please inquire about the costs for additional revisions with your design consultant.

Yes, visit our Design Packages Page or contact our customer support to view a gallery of completed projects.

Installation support includes detailed guidelines and technical support from our team to ensure your contractors can accurately install the tiles according to the design specifications.

Due to the customized nature of the design services, refunds are not typically offered. However, we strive for your complete satisfaction and will work with you to resolve any issues.

Unfortunately, no. We do not offer the option to include competitor tiles in our renderings. In this case, you have two options. You can either omit it from your request and use a standard material in its place or you can find a Fireclay Tile equivalent to be used. If you decide to use a FCT equivalent, please let the team know that it is just a placeholder and not to include it on the featured products page. 

Absolutely. We specialize in bringing unique design visions to life. Our custom services include custom color development across all products, and custom size, shape, and unique glaze development for our Ceramic and Glass materials. We also excel in custom mosaic murals, from residential projects to large-scale commercial murals. Custom Handpainted patterns and colors are also available.

While we strive to accommodate complex requests, our focus is on ensuring the highest quality outcome within our artisanal production capabilities.

We offer extensive customization for discerning designers:

• Custom Color: Tailored color matching or new color creation for any tile product.
• Custom Mosaic Murals: Creating intricate, large-scale mosaic designs for impactful installations.
• Custom Handpainted: Designing and handpainting unique patterns or motifs.

Our team is dedicated to collaborating with you to realize your distinct vision. Learn more here.

Our custom process is a collaborative journey, ensuring your vision comes to life with precision. It typically involves:

• Initial Consultation: Discussing your design concept, desired specifications, and project scope.
• Development & Sampling: Our artisans and engineers develop prototypes or color samples based on your requirements.
• Client Approval: Reviewing and approving the custom sample before full production begins.
• Production & Delivery: Meticulous craftsmanship of your custom order, followed by careful packing and delivery.

Your dedicated account representative will guide you through each step.

To ensure the highest quality and efficiency in our custom production, we typically require a 500 square foot minimum for custom color development projects. For custom Handpainted screens there is a 100 piece minimum. There is no minimum for a non-standard color motif on one of our existing Handpainted designs.

Custom projects involve specialized development and setup charges:

• Custom Color Development Fee: $750 (applies to any product family). This includes up to two rounds of color development and a 1 square foot sample. A 500 SF minimum order is required for custom color projects.
• Custom Mosaic Map: $150 – 2,000. This fee covers the specialized labor required to create a custom mosaic map with precise piece counts based on your dimensions, including revisions. (Exceptions apply for semi-custom patterns like checkerboard or random blend.)
• Custom Handpainted Pattern Fee: $500. This covers custom screen development and two sample tiles. Additional custom color fees apply if new colors are part of the handpainted design. These fees cover the dedicated time and resources invested in bringing your unique design to fruition.

While we strive for the closest possible interpretation of your custom color, due to the inherent nuances of handcrafted tile, glaze chemistry, and kiln firing, we cannot guarantee an exact color match. We will provide samples for your approval and work diligently to achieve the desired aesthetic, prioritizing the integrity and beauty of the finished product.

We will consider this for very large projects of at least 250 SF or a budget of at least $20,000. However, for most projects we will not be the right company to handle your residential historical reproduction need.

Yes, we offer an exclusive Trade Program specifically designed for design professionals. This program provides exclusive benefits, including our best pricing, cash-back rewards, discounted or complimentary design services (a $349 value per project), a dedicated account representative, free samples, and access to our comprehensive Trade Portal. Join today to experience a partnership built to support your business and elevate your projects.

The Fireclay Tile Trade Program is your gateway to a world of design possibilities and exclusive benefits. We value our partnerships with trade professionals and have created a program that supports your success every step of the way. Enjoy trade pricing, unlimited free samples, personalized support from our dedicated team, and resources to help your business thrive.

As a Trade member, you’ll enjoy:

• Our most competitive pricing, plus cash-back rewards.
• Free or discounted design services (a $349 value per project).
• A dedicated account representative for personalized support.
• Unlimited free samples to inspire your vision.
• Access to your personalized Trade Portal.
• Our industry-leading warranty, and more.

To join Fireclay’s Trade Program, you must:

Be a licensed professional: This includes:

• Architects: Holding a valid architectural license in their state/​province.
• Interior Designers: Holding a valid interior design license or certification (e.g., NCIDQ certification, state-specific licenses) where applicable.
• Trade Professionals: Holding relevant licenses or certifications for their trade, such as a general contractor’s license, specialty contractor’s license (e.g., plumbing, electrical, tile installation), or industry-recognized certifications (e.g., Certified Tile Installer).

Focus on residential projects: The program is designed for professionals who primarily work on residential projects. For commercial projects, we have a premier Commercial program that includes many of these exclusive offerings and more. Contact our Commercial Team here.

Be located in the US or Canada: We currently support trade professionals in these regions.

Provide proof of business: Must submit a valid business license or equivalent documentation.

Fireclay Tile reserves the right to verify eligibility and request supporting documentation at any time. Acceptance into the Trade Program is at Fireclay Tile’s sole discretion and may be revoked if eligibility requirements are no longer met.

All trade members receive unlimited free samples and an exclusive trade discount off the retail price of all Fireclay Tile products. In addition, members receive Referral Cash Rewards through our premier Trade Rewards Program. Visit your Trade Portal or contact your rep for more details.

Simply fill out the online application form here.

Once submitted, we’ll review your application and request your W‑9 or W‑8 before sending an email confirming your approval. Membership activation is at Fireclay Tile’s sole discretion.

We typically review applications within 1 – 2 business days.

Your trade discount will appear automatically once you’ve set up and logged into your online account.

The Fireclay Tile Trade Portal is your dedicated online hub, designed to streamline every aspect of your project management. It’s where everything you need lives in one convenient, user-friendly place, and is equipped with powerful features to enhance your workflow.

• Review Order & Sampling History: Effortlessly track past orders and sample shipments.
• View Open Quotes: Quickly access and manage all your active quotes.
• Check Your Estimated CO2 Offset: See the positive environmental impact of your climate-neutral purchases.
• Save Ideas With Our Interactive Inspiration Board: Organize project inspiration with uploaded images, notes, and captions.
• Connect With Your Rep & Schedule Meetings: Direct access to your dedicated account representative for seamless communication.

To access your Trade Portal, you first need to create an online account on our website. Once your account is set up and your Trade Program membership is active, you can log in directly to explore all the features designed for your convenience.

Once approved, go to fire​claytile​.com and click ​“Create an Account”. An online account, which is separate from your trade account, gives you access to online trade pricing and your exclusive Trade Portal.

As a Trade Member, you will be assigned a specific Sales Rep to provide dedicated support and free samples for your projects, including product recommendations, renderings, technical advice, and more.

All Gold and Platinum Members receive a Dedicated Account Manager who has fewer accounts and provides an even higher level of support and service.

To qualify for tax exemption, submit a copy of your valid tax exemption certificate for each state where merchandise will be delivered. Fireclay reserves the right to request updated certificates to maintain tax exemption status.

We have successfully made tile for projects all over the world including the UK, Canada, China, Australia, and beyond. We are happy to provide a shipping quote for international orders. Please contact our sales team to discuss your project.

Yes. the pricing on the website is retail pricing, please reach out for pricing on commercial projects

Yes, we suggest Border Buddy for Canada.

Yes.

Yes, your commercial rep can be found here.

No we sell direct, but you have a dedicated sales rep for your area which you can find here.

Orders are shipped by either package service (FedEx) or a freight carrier depending on weight and product type. Shipping estimates will be quoted at the time of order and may be modified if the actual shipping cost varies upon the final shipment. Orders over 50 square feet will be delivered via curbside delivery.

If you have a very large order, you may want to request liftgate service to help get the tile from the truck height to the ground. To save you the extra expense, we recommend asking friends and/​or your tile contractor to be on-site for additional assistance. If you request a liftgate after your order has already been placed, the liftgate fee is likely to be higher and we will need to charge you the additional fee.

To ensure successful delivery, we require onsite contact information for ANY delivery we make. Whether we deliver to a residence, business, or construction site, we will require your designated onsite contact to pick up the order. This is why onsite contact information is imperative upon order confirmation. The shipping company will contact you within a day before transit to confirm delivery.

Receiving Your Order
When your order arrives, immediately inspect your tile to ensure accuracy of materials ordered, including quantity, quality and color, and check for any damage incurred during transit. We make sure our tile leaves our factory in perfect condition. However, we do anticipate a few tiles may break during shipment (it’s why we almost always include some extras). Any noticeable breakage or clear issues with the packing should be noted on the delivery receipt. Detailed photos and counts of what is broken will help us better serve you as we assess the damage to your order. Contact our Support Team within 10 days of order receipt so that we can file a claim with the shipping company, and we’ll try our best to replace any damaged tile as quickly as possible. 
 

Redelivery
If there is a redelivery request, you will be charged the corresponding amount charged to us by the freight carrier. Similarly, residential deliveries that were previously listed as a business address will be charged a Residential Redress Fee of $35. To avoid these fees, please make sure your shipping information is accurate and up-to-date before placing your order.

If you live in a restricted area or in an area where delivery is challenging, please contact your Design Consultant, Commercial sales team member, or call 800−773−2226 to provide specific delivery instructions. If there are problems with the delivery due to restricted access, extra delivery fees may apply.

Our tile orders are shipped from our Aromas, CA (95004) factory or our Spokane, WA (99212) factory.

We do not charge handling fees on orders, except in the case of Commercial orders where a volume discount is applied. Orders with a volume discount that require pallets or crates will be charged a $20 Pallet or per Crate Fee.

Because we process so many shipments a month and each order is made to order, we are unable to split or consolidate shipments.

We have successfully made tile for projects all over the world including the UK, China, Australia, and beyond. We are happy to provide a shipping quote for international orders. Please call us at 800−773−2226 to discuss your project.

Orders shipped to countries outside of the United States are subject to pay all import taxes, customs, duties, and fees levied by your destination country. We will not be responsible for customs processing or freight forwarding for orders shipped internationally.

For Expedited Shipping, we can inquire about the shipping company’s extra charges for expedited shipment and will charge you the difference. Please note we do not profit from expedited freight fees and only charge you what is charged by the shipping company. Please contact your Design Consultant, Commercial sales team member, or call 800−773−2226 for more information.

We can provide a freight quote for Alaska, Hawaii, International, and Commercial orders once the order has been placed.

Upon ordering, we will need a ship to address and onsite contact information (name and phone number). We cannot process your order until this information has been provided. Please note Fireclay Tile is not responsible for any redelivery fees incurred during the shipping process.

We provide complimentary storage for your order for 2 weeks after it’s complete if you are not yet ready to receive it. Our factories are not equipped to store orders for clients for an extended period of time. If the situation arises that you require more time, we can arrange a storage option starting at $25/​pallet per day which must be paid in full prior to shipping.

We accept all forms of payment including check, eCheck, credit card (Visa, Mastercard, American Express, or Discover), Apple Pay and Google Pay. Our preference is eCheck, and to support your purchase with this method of payment we have created Give, You Get, a new form of philanthropy where by paying with eCheck, a portion of your payment goes directly to our internal employee fund for our team members and their children and a portion is returned to you in the form of a Refund. So, by Giving, You Get something in return. We think this is far preferable than giving unnecessary money to credit card companies.

If you would like to pay by credit card, Apple Pay or Google Pay, a convenience fee will be applied to your order to help offset the high cost of merchant fees (Fireclay averages 2.7% for all credit card sales).

If a volume discount has been applied to your order, we will only accept payment via check or eCheck. 

Because every product is custom made and we adhere to aggressive lead times, production will begin as soon as you place your order. Therefore, we will be required to collect the full balance up-front or charge your credit card as soon as you place your order.

In certain situations for larger commercial or residential projects over $10,000, we accept a 50% deposit and the remaining 50% upon order completion. We are also open to discussing specific payment terms on a case-by-case basis, but please know we do not offer terms as we are not a bank. Our business is making beautiful tile, and as much as we know that the banking profession is a highly profitable one, we don’t know very much about lending money so we are unable to provide terms. Thank you for your understanding.

If you have any questions, please contact your salesperson directly.

What is eCheck?

eCheck is simply a way to pay directly from your bank account. You probably do this already to pay for bills, utilities, loans, and credit cards. Paying for your order through eCheck is quick and easy, all you need is your bank routing number and account number found on a personal check. To promote payment by eCheck, we’ve created Give, You Get.

What is Give, You Get?

Give, You Get is a program that takes the benefits of eCheck one step further. By paying via eCheck, you Give part of your purchase to a very specific employee fund for our team members — the ones making your beautiful tile, and in return you Get money back. The best part? All you have to do is pay with eCheck. We’ll take care of the rest.

How it works:

When you pay by eCheck, you’ll receive 0.25% back on your order. Another 0.25% will go towards our Khai Lam Fireclay Tile Family Fund. Instead of Fireclay Tile having to pay high merchant fees (upwards of 3.5% of the sale) to credit card companies, you get paid all while helping our local communities thrive. In fact, if everyone in the world paid with eCheck while taking the Give, You Get pledge, we could potentially turn $75 billion in merchant fees into giving dollars. Give, You Get is more than just a perk. It’s a movement.

How will I receive my Give, You Get rebate?

Your rebate will be added directly to your order upon checkout.

Learn more about the Give, You Get mission here. Questions? Contact your Design Consultant or email us at hello@​fireclaytile.​com – we’d love to hear from you.

Yes, we collect applicable sales tax for purchases made in the following states:

Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

If you do not owe sales tax because you have a resale license, you will be asked to verify your sales tax license before placing your order.

ACH payments are available to use when ordering through one of our Design Consultants who you can reach at 1−800−773−2226. ACH payments require a secure connection to your bank account. If your bank is not listed, you will establish connection using micro-deposits. Please refer to the following instructions.

1. Micro-deposits

You will receive two nominal deposits to your chosen bank account over the next two business days. 

2. Email Verification

You will receive an email from Stripe asking you to verify the amounts. Once the micro-deposits have been applied to your account, verify use the link in this email to verify the deposits using a 6 digit code beginning in SM. These codes will be on your bank statement and attributed to the micro-deposits.

3. ACH Payment Processing

Once your account is verified, you can complete your payment. 

Please Note:

1. The ACH process with Stripe can take up to four business days to settle. When a payment requires micro deposit verification that four day countdown begins after the verification is complete. 
2. Fireclay Tile does not store any customer banking information entered during the transaction.

We will do everything we can to ensure your tile is made within our quoted lead time. However, we cannot fully guarantee lead times as events may occur that are outside of our control due to the custom nature of our tile. Our lead times are estimates only and do not represent fixed or guaranteed delivery dates. Fireclay Tile is not liable for damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates. Any additions or changes to the order could delay the delivery date and may result in dye lot variation.

We do our best to honor quoted lead times for 30 days. There maybe circumstances due to order assortment that cause our lead times to fluctuate. Lead times are estimates based on the business day after an order has been placed and paid for. We will do everything we can to ensure your tile is made within our estimated lead time. However, we cannot fully guarantee lead times as events may occur that are outside of our control due to the custom nature of our tile. Delays may occur during the production process but we will do our very best to notify you should such a situation arise. Once your order ships, we will email your tracking information. 

While we make every effort to avoid delays in production, they do occasionally occur and are not considered grounds for cancellation. Please reach out to inquire about current lead times, as it may vary depending on the order and our current production queue.

Yes. Go to our Order Status page and simply enter your order number or FC to track the status of your order.

Expedited orders and shipping are almost always available for an additional fee. Please contact your Fireclay Design Consultant, email our Support Team, or call 800−773−2226 for more information. 

We want to make it easy to shop for tile, and offer several ways to make your order. You can order online or contact a Fireclay Tile Design Consultant or our Commercial sales team. You can also visit any of our Showrooms across the country, where one of our experienced showroom designers will be happy to assist you.

The specifier is responsible for determining the suitability of Fireclay Tile for the existing conditions. Installation, design, and environmental conditions are beyond the control of Fireclay Tile and the company cannot be held responsible for improper installation, design, or environmental conditions.

Although we may have assisted in preparation of quantities for material on your project, all quantities must be verified by your designer, architect, contractor, installer or equivalent, as we will not be held responsible for discrepancies. We recommend ordering at least fifteen percent (15%) overage, sometimes more, depending on the product type, patterning, etc., to account for cuts and other waste. We recommend up to twenty percent (20%) overage for orders with complex patterns such as herringbone etc.

You can make a Tile, Glass, Brick, or Handpainted order directly from our website. For mosaics, custom requests, trim, pricing, lead times, or other needs please chat, email, or call us at any time (contact info above) so one of our Design Consultants can offer personal assistance, free of charge. You can also visit any of our showrooms to meet with one of our showroom designers.

For commercial orders, please contact your Commercial sales team member or call 1.800.773.2226 .

To ensure enough material for cuts, potential breakage, and future repairs, we recommend adding at least 15% overage (also called attic stock) to your measured square footage. For complex layouts or large-scale projects, our Design Consultants are available to provide expert guidance.

Absolutely. Our in-house Design Consultants are passionate about bringing your vision to life. We offer complimentary design assistance, including product selection, free samples, and personalized guidance, to streamline your creative process. Book a free consultation with our team to get started.

Selecting the appropriate trim ensures a polished, professional finish. Options like bullnose, V‑cap, and quarter round are designed to cap exposed edges, transition surfaces, or create clean corners. Our Design Consultants can guide you to the ideal trim for your specific application and place an order for you.

Because each order is custom made, we cannot change it once it has gone into production. If you do have a change, please contact us immediately to see if we can help resolve the matter quickly.

Because each order is made to order, a setup process is required. A $100 small batch fee will be charged for line items under 25sqft.

Yes! If you need to expedite an order please inquire with your Design Consultant for rush pricing and production availability. For rush orders under 25 SF or less than 25 pieces of our Handpainted Tile, a $300 Small Batch Rush Fee will be applied to your order.

We want to make sure your installation goes as smoothly as possible. We highly recommend adding an extra 15% overage, or Attic Stock, to your tile order to ensure every part of your installation is covered. Ordering extra tile after you have already received your order, what we call an Add-On, will incur additional fees due to the production constraints that will be placed on our manufacturing facilities to fulfill your Add-On order. Any tile that’s left over can be saved for minor repairs down the road or contribute to other home projects.

While we take every step to ensure that you have ordered enough tile, including extra Attic Stock (we recommend at least 15%), we understand that it may occasionally run short. In the event that you need additional tile, you will have 30 days to request an Add-On from the time you receive your original order. The challenge for us is that smaller Add-On orders are very costly to manufacture and require extra work to ensure the color is accurate. All Add-On orders will incur a $150 set-up fee. In addition, Add-On orders will be charged full retail pricing.

To begin your Add-On order, contact your Design Consultant or Commercial sales team member to determine how much more tile you will need.

Due to the handcrafted nature of our tile, we are unable to guarantee that the color or sizing will be an exact match to your original order. However, we will do everything we can to keep as close to the original as possible.

Standard quoted lead times will apply to Add-On orders. If you need your Add-On order sooner than the quoted lead time, we may be able to accommodate depending on production availability. A +30% Rush Fee will be applied. 

Yes, our products are frequently specified for a wide range of commercial projects, including hospitality, retail, and office spaces. Our durable, high-performance materials are designed to withstand demanding environments while providing the beautiful character of handcrafted tile. Our team has extensive experience supporting large-scale commercial specifications. Contact our Commercial team here.

Yes, we offer flexible volume pricing for large commercial projects. Whether it is tile for your new restaurant, hotel, or a 500 unit multi-family complex, we will do everything we can to ensure your order is on schedule and on budget. Please contact our Commercial team with details on your project.

Routine cleaning with mild, pH-neutral cleaners and a soft cloth or sponge is recommended to preserve the beauty of your Fireclay installation. Avoid harsh abrasives, strong acids, or chemical cleaners. For specific care instructions based on your product and application, please refer to our Care & Maintenance Guide.

For installation guidelines for your Ceramic or Handpainted Tile, please click here.

For installation guidelines for your Glass Tile, please click here.

For installation guidelines for your Glazed Thin Brick, please click here.

For installation guidelines for your Mosaic Tile, please click here.

The beauty of handcrafted tile lies in its unique character. Although we work hard to ensure consistency as much as possible, you can expect slight differences in size, color, and glaze application from tile to tile and batch to batch. These natural nuances are inherent to the artisanal process and contribute to the authentic character and visual depth of your project. We strongly recommend a dry lay prior to installation to achieve your desired layout and color variation.

Due to the handmade nature of our tiles, varying degrees of color and texture variation, as well as slight size variation, will occur. This gives each piece distinctive beauty to each and every tile. All material should be inspected prior to installation.

We recommend pulling from all boxes during installation in order to minimize any dye lot differentials throughout your project. Do not install tile with hairline cracks or chips.

This is a great question and we highly recommend talking with your installer, as generally where your tile is being installed (i.e. wet vs dry environment) has a large impact.

Our recycled clay body colors do not need to be sealed in any environment. We only suggest sealing for non-acid-resistant tile in an area such as a bathroom or pool to prevent a patina from forming on the tile.

There is generally no benefit to sealing our glass tile. We only suggest sealing for non-acid-resistant tile in an area such as a bathroom or pool to prevent a patina from forming on the tile.

It is always a good idea to seal your grout to ward off staining and discoloration from harsh cleaners and hard water.

Use a diamond blade wet saw. Make sure that the cutting blade is in good condition. A finer blade will make a finer cut.

For Glass Tile, rough edges may be smoothed with a sanding stone.

Remember to always use safety goggles and gloves.

Fireclay Tile is happy to accept selected tile returns within 180 days of your order. Please read the following information carefully.

General Guidelines for Returns:

1. Initiate a Return: To begin the return process, please complete the Customer section of our RMA (Return Merchandise Authorization) form and email to support@​fireclaytile.​com. Returns will not be accepted without an RMA.

2. Return Window: Items are eligible for return within 180 days of the order date. Please note that the installation of the product constitutes acceptance of the material. Unfortunately, once installed, we cannot accept returns.

3. Shipping and Handling: Clients are responsible for return shipping costs. Fireclay Tile is here to assist in arranging return shipping upon request. Though shipping charges fall to the customer, we’re dedicated to facilitating a smooth return process.

4. Product Condition: All returns must be in the original packaging and by the full box only, to prevent damage due to the fragile nature of our products.

Specific Product Return Policies:

• Quick Ship Products: Returnable within 180 days of order, excluding shipping charges. No restocking fee will be applied to Quick Ship returns. Important: returns must be in the original packaging and by the full box only. Returns not shipped in the master carton are often received damaged due to the fragile nature of our products.
• Made-to-Order Products: Returnable within 180 days of order, excluding shipping charges. A 30% restocking fee will be assessed for Made-to-Order returns. The return must consist of more than 30 SqFt (trim excluded). Important: returns must be in the original packaging and by the full box only. Returns not shipped in the master carton are often received damaged due to the fragile nature of our products.

Exceptions: We are unable to accept returns on custom products, including customized handpainted tiles, mosaic patterns, and custom glazes, as well as renderings and Factory Sale items.

Processing Your Return: Upon receipt of your return, we will process your refund within 7 – 10 business days. Please ensure returned items are packaged properly; credit cannot be issued for items returned damaged.

For Damaged Materials: If your order arrives with damages, please contact us immediately. It’s important to notify Fireclay of any defects no later than 30 days after receipt.

At Fireclay Tile, we’re here to support your design journey from start to finish. If you have any questions or need assistance with your return, don’t hesitate to reach out to our team at support@​fireclaytile.​com.

Because each tile is handcrafted and made-to-order, no two orders will be exactly the same. Hence there will always be elements of color and slight size variation that exist in each of our products, in every order. We do our absolute best to make every customer aware of this ahead of time so they are not surprised when they see variation in color and/​or size. This is the nature of our product, and it is what has made Fireclay Tile unique since 1986.

In the event you believe the variation presented is out of line with that presented throughout our website, on our FAQs, or in our Installation and Specification sheets, please do contact us.

You are responsible for determining the acceptability of the product prior to installation. Given the handmade nature of our tile, there will be some color, size, and thickness variation. We are unable to offer a refund or provide a discount on a replacement order after installation. Installation is acceptance.

Each order is custom made, thus we are unable to take back material after the order is completed. We highly recommend keeping it in a storage area in the event your tile breaks, needs to be replaced or you decide to tile a larger area.

When your order arrives, immediately inspect your tile to ensure it has not been damaged during transit. We make sure our tile leaves our docks in perfect condition. However, we do anticipate a few tiles may break during shipment (it’s why we almost always include some extras). If you notice a significant amount of breakage or clear issues with the packing, please take several photos of the damaged tile in detail as well as the boxes the order arrived in. Detailed photos and counts of what is broken will help us better serve you as we assess the damage to your order. Contact your Design Consultant or sales team member immediately so that we can file a claim with the shipping company, and we’ll try our best to replace any damaged tile as quickly as possible.

All Fireclay products are made to meet the most rigorous standards of craftsmanship, beauty, and durability. Order with confidence knowing that we always have your back. Learn more about our Maker’s Guarantee here!

Because each tile is handcrafted and made-to-order, no two orders will be exactly the same. Hence there will always be elements of color and slight size variation that exist in each of our products, in every order. We do our absolute best to make every customer aware of this ahead of time so they are not surprised when they see variation in color and/​or size. This is the nature of our product, and it is what has made Fireclay Tile unique since 1986.

In the event you believe the variation presented is out of line with that presented throughout our website, on our FAQs, or in our Installation and Specification sheets, please do contact us. We stand behind every product and every order, and we promise that if it’s not right, we will make it right. We want your tile to be the most beautiful thing in your home and to last forever!

In the event that you aren’t happy with your order, we can offer you up to 50% off a different item to replace it. Our philosophy is simple – if you are not happy with the product, we will work with you until you are.

We call these ​“add-ons” and they are a frustrating part of any tile project. They cause delays, mean added cost, and it is the main reason we strongly encourage customers to order 15% overage, or Attic Stock.

In the event that you need additional tile, you will have 30 days to request an Add-On from the time you receive your original order. The challenge for us is that smaller Add-On orders are very costly to manufacture and require extra work to ensure the color is accurate. All Add-On orders will incur a $150 Set-Up Fee. In addition, Add-On orders will be charged full retail pricing.

To begin your Add-On order, contact your Design Consultant or Commercial sales team member to determine how much more tile you will need. We will require a control sample of your original tile order to begin production. We are happy to send you a return shipping label for sample submission.

Please return the sample to the below address and reference your original order number, account name, and Fireclay Tile contact person:

Fireclay Tile Factory
521 Quarry Road
Aromas, CA 95004
(800) 773‑2226

Due to the handcrafted nature of our tile, we are unable to guarantee that the color or sizing will be an exact match to your original order. However, we will do everything we can to keep as close to the original as possible.

Standard quoted lead times will apply to Add-On orders. If you need your Add-On order sooner than the quoted lead time, we may be able to accommodate depending on production availability. A +30% Rush Fee will be applied.