We accept all forms of payment including check, eCheck, or credit card (Visa, Mastercard, American Express, or Discover). Our preference is eCheck or check, and to support your purchase with this method of payment we have created Give, You Get, a new form of philanthropy where by paying with eCheck or Check, a portion of your payment goes directly to our internal employee fund for our team members and their children and a portion is returned to you in the form of a Refund. So, by Giving, You Get something in return. We think this is far preferable than giving unnecessary money to credit card companies.
If you would like to pay by credit card, a convenience fee will be applied to your order to help offset the high cost of merchant fees (Fireclay averages 2.7% for all credit card sales).
If a volume discount has been applied to your order, we will only accept payment via check or eCheck.
Because every product is custom made and we adhere to aggressive lead times, production will begin as soon as you place your order. Therefore, we will be required to collect the full balance up-front or charge your credit card as soon as you place your order.
In certain situations for larger commercial or residential projects over at least $5,000, we may accept a 50% deposit and the remaining 50% upon order completion. We are also open to discussing specific payment terms on a case-by-case basis, but please know we do not offer terms as we are not a bank. Our business is making beautiful tile, and as much as we know that the banking profession is a highly profitable one, we don't know very much about lending money so we are unable to provide terms. Thank you for your understanding.
If you have any questions, please contact your salesperson directly.
What is eCheck?
eCheck is simply a way to pay directly from your bank account. You probably do this already to pay for bills, utilities, loans, and credit cards. Paying for your order through eCheck is quick and easy, all you need is your bank routing number and account number found on a personal check. To promote payment by eCheck or check, we've created give, You Get.
What is Give, You Get?
Give, You Get is a program that takes the benefits of eCheck one step further. By paying via eCheck, you Give part of your purchase to a very specific employee fund for our team members - the ones making your beautiful tile, and in return you Get money back. The best part? All you have to do is pay with eCheck. We’ll take care of the rest.
How it works:
When you pay by eCheck, you’ll receive .5% back on your order. Another .5% will go towards our Khai Lam Fireclay Tile Family Fund. Instead of Fireclay Tile having to pay high merchant fees (upwards of 3.5% of the sale) to credit card companies, you get paid all while helping our local communities thrive. In fact, if everyone in the world paid with eCheck while taking the Give, You Get pledge, we could potentially turn $75 billion in merchant fees into giving dollars. Give, You Get is more than just a perk. It’s a movement. Read more here: www.giveyouget.org
How will I receive my Give, You Get rebate?
For now, your rebate will be sent as a paper check in the mail within one month of placing your order. We’re working hard on a way to get your rebate back even faster, so stay tuned!
Learn more about the Give, You Get mission here. Questions? Contact your Design Consultant or email us at email@example.com’d love to hear from you.
Yes, we collect applicable sales tax for purchases made in California.
If you do not owe sales tax because you have a resale license, you will be asked to verify your sales tax license before placing your order.