Accessibility
At Fireclay Tile, we are committed to ensuring that our digital properties are accessible and usable by everyone, including individuals with disabilities and special needs. Our mission is rooted in inclusion, craftsmanship, and design that makes a difference — and this extends to the experience of our website and digital tools.
We are continuously working to improve our website in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we strive to meet or exceed applicable accessibility laws and best practices.
SUPPORT SERVICES
We offer multiple ways to support customers with accessibility needs:
- General Customer Support: For any questions, contact us at support@fireclaytile.com or call 800-773-2226.
- Design Services Navigation: Need help using our Tile Design Services or visualization tools? Our team is happy to guide you.
- Assistive Technology Support: If you're using screen readers or other assistive technologies and need help, contact accessibility@fireclaytile.com.
- Alternate Format Requests: To request accessibility documentation or alternate formats of our product materials (PDFs, forms, photography, etc.), email accessibility@fireclaytile.com.
FEEDBACK
We welcome your feedback on improving accessibility. If you experience any difficulty using our site or services, please let us know at accessibility@fireclaytile.com.