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Ask a Ceramicist!

Since 1986 we have been helping people transform spaces with tile. Simple ask us a question below or contact us by phone, email, in store, or live chat!

PHONE:
800-773-2226
8:30am-5pm PST Monday-Friday

EMAIL:
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San Francisco

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Meet Our Team

Meet our Team

We are dreamers and adventurers with a tenacious spirit, team is everything at Fireclay Tile. From our factory floor to the bean counters we are a team that looks more like a family. We work hard and play hard. Our team is composed of more than 80 people. We are made of soccer players, adventure racers, potters, triathletes, grill masters, musicians, bakers, rock climbers, photographers, and dreamers.

Paul Burns

Paul Burns

Founder and Chief Ceramicist

Paul has been associated with tile for 30 years, first assisting his tile maker uncle at the age of ten. He held several jobs within the tile industry and then formed his own company, Fireclay Tile, Inc. in 1985.  Since founding Fireclay, Paul has been a pioneer in the ceramic tile industry coming up with numerous inventions, being one of the first to use recycled materials in his products, and earning the trust and respect of thousands of loyal customers. Paul received his BA from University of California at Berkeley. When not at Fireclay, Paul enjoys coaching his daughter.

Favorite thing about Fireclay Tile: Our Colors

Eric Edelson

Eric Edelson

CEO

Eric Edelson joined Fireclay in 2009 to manage the business. Previously, Eric was the Vice President of Finance and Business Development at Nuun & Company, the leading sports beverage product in specialty retail. Before Nuun, Eric spent four years at Lehman Brothers in its Private Equity and Principal Investments groups. Eric has a BA from Amherst College and an MBA from Stanford University. Eric is an avid runner loves spending his weekends in the Marin Headlands. Eric can be reached at eric@fireclaytile.com.

Favorite thing about Fireclay Tile: Our customers - they rock

Jamie Chappell

Jamie Chappell

Creative Director

Jamie joined the Fireclay Tile team as Creative Director in 2013. Prior to working with Fireclay Tile she sold the companies products in boutique retail shops throughout the country. Her expertise lies in merchandising, product development and retail store design with over 10 years experience in home improvement retail. She has worked for sustainably minded start-ups in Seattle, WA, San Francisco, CA and Austin, TX. Her passion for bold art and clean design with a healthy dose of restraint, drive most creative decisions in her life and at Fireclay Tile. Away from the daily creative routine, you’ll find her in the pottery studio, camping, hiking, or if she’s lucky… two stepping. Jamie holds a degree in Art History from Virginia Tech.

Favorite thing about Fireclay Tile: The raw creative energy that exists at our Aromas, CA factory.

Rebecca Taylor

Rebecca Taylor

Head of Technology

Rebecca has been designing and developing Fireclay Tile's website since 2009 and joined as Head of Technology in 2013. She is a full-stack developer passionate about best practices for user-driven information design on evolving platforms. After graduating from Harvard with a degree in Applied Math, she worked on the first internet community-right-to-know searchable database of environmental polluters for the EPA and was the Senior Programmer and VP of Petfinder.com. Rebecca is a former member of the US Long Course Triathlon Team, yogi, inspired chef, skier, climber and mother to three.

Favorite thing about Fireclay Tile: I love our customer installation photos! Our product always elevates and transforms every building and renovation project that it's incorporated into.

Bill Palmer

Bill Palmer

Commercial Sales

Bill has a degree in ceramics from UCSB and has worked in the ceramic industry since 1970 working extensively in the United States, Germany, and Asia for a variety of specialty dinnerware, giftware, tile, and brick manufacturers.  He has been immersed in every phase of the chemistry, production, design, sales, marketing, and installlation of ceramic products.  He feels most fortunate to have been able to spend so many years working in such an important global industry that has been reconfiguring the earth’s crust into beautiful objects for a few thousand years.  Away from the wonders of ceramics, he spends as much time hiking, surfing, and rock-climbing with his family as daylight will allow.

Favorite thing about Fireclay Tile: The alchemy of converting broken windows and cast-off toilets into beautiful ceramic and glass tile!

Carlos Velez Conty

Carlos Velez Conty

Plant Manager

Carlos joined Fireclay in November 2014. Before FireClay, Carlos was a manufacturing consultant in Latin America and a VP of Operations at Robert Mann Packaging. Carlos has Twenty Years of manufacturing experience, a Former Naval Officer (US Navy) and holds a masters degree from the School of Industrial Management at NJIT.

He is a Passionate flier and certified as a commercial, Instrument and multi-engine land pilot ratings and dedicates his spare time with his family time and as a ESL tutor among other volunteer community activities.

Favorite thing about Fireclay Tile: As a former musician, I have a keen appreciation for art. I love the colors and the beauty we make and display.

Wendy Ruffier

Wendy Ruffier

San Francisco Showroom Manager

After dedicating 12 years to staying home and nurturing 3 fantastic children I decided it was time to rejoin the workforce. I attended interior design classes at Canada College which reignited my love for interior design. I have worked in two high end showrooms and worked for a design build company. Throughout my 15 years of experience my favorite part of a project was always designing with tile. Today I work for this wonderful company who has intrusted me to open our brand new San Francisco showroom!

Favorite thing about Fireclay Tile: Cuerda Seca. This art technique has been popular through out the world for centuries. I love that Fireclay Tile is keeping the art alive.

Gary Porter

Gary Porter

San Francisco Showroom Designer

I'm from Detroit MI originally. I have an amazing wife and two beautiful children. Ryan and Lucas. In my free time I love to cook and spend time with my family. I started my career in the recycling industry first for American rag as a store manager and a buyer. Then Chamlian enterprises a rag mill in the Central Valley managing the vintage clothing sales team. From there I went on to work for Giorgio Armani , The Art of shaving and Cisco home before getting the amazing opportunity to work at Fireclay tile.

Favorite thing about Fireclay Tile:  The staff.
 

Alex Bolanos

Alex Bolanos

Commercial Sales

Alex has worked at Fireclay for over 13 years and manages our trade orders and customer service. She is exceptionally detail oriented and friendly, and truthfully she could teach MBAs proper customer service. When not at the office Alex enjoys spending time with her three children. You can reach Alex at alex@fireclaytile.com.

Favorite thing about Fireclay Tile: The hand made characteristics of our tile.

Sabrina Fine

Sabrina Fine

Design Consultant

Sabrina grew up in Connecticut, but moved to California a few years ago to San Luis Obispo, where she studied Interior Design. In her free time, she enjoys playing the guitar and songwriting. Sabrina can be reached at Sabrina@fireclaytile.com.

Favorite thing about Fireclay Tile: The classic designs of our Relief Series hand pressed tiles.

Fernando Menchaca

Fernando Menchaca

Extruder Superintendent

Favorite thing about Fireclay Tile: I love the process of creating tile; from my role of making mixes, to watching fresh warm clay load onto the drying racks, and finally the glazing, firing and perfecting of orders for shipment.

Hector Fernandez

Hector Fernandez

Glazing Coordinator

Favorite thing about Fireclay Tile: I love how we crush up our own imperfect pieces to be remade, and how we help the eco-system by finding uses for materials otherwise deemed non-usable.

Carlos Plascencia

Carlos Plascencia

Kiln Station Captain

Favorite thing about Fireclay Tile: Our kilns and how they make beautiful tile.

Rosa Plascencia

Rosa Plascencia

Decorative Station Captain

Favorite thing about Fireclay Tile: I love to handpaint Cuerda Seca tiles.

Juan Carlos Garcia

Juan Carlos Garcia

Glaze Station Manager

Favorite thing about Fireclay Tile: I love the different colors, sizes and shapes that I glaze every day. It is never boring.

Ramiro Plascencia

Ramiro Plascencia

Plant Engineer

Fireclay is blessed to have some of the most loyal employees including Ramiro Plascencia. Ramiro is an exceptionally skilled craftsmen and production manager and has been working at Fireclay since 1993. Ramiro manages Fireclay's factory in Aromas, CA.

Mushtaque Khan

Mushtaque Khan

Glaze Master

Mushtaque came to the United States in 1986, and while he originally thought he was going to interview at an electronics company, he stumbled into Fireclay and asked Paul for a job. Fast forward 24 years later and Mushtaque has become a glaze master unlike any other. Showing up for work every day in his lab coat, Mushtaque works wonders using only the finest grit and glaze ingredients. Mushtaque ensures we do everything right when it comes to glazes - no lead, no off-gases, only the best. The colors he produces are rich and vibrant, and with time he can produce almost anything. While Mushtaque constantly tries to improve our glaze consistency, even he admits that our color variation is what makes Fireclay Tile most unique.

Favorite thing about Fireclay Tile:

Cleo Schiff

Cleo Schiff

Lead Generation Customer Acquisition Specialist

Cleo is a San Francisco born native who has lived all over the west coast, basically anywhere her dad could get a good wave session in. After graduating from UC Davis, Cleo moved to Bangkok, Thailand to teach English for a year before moving into the e-learning software industry. It was an amazing experience for her as the Thai culture is so rich in history and influential in design today.   Upon returning to San Francisco, Cleo headed up online customer acquisition for Own Products.  Now she manages Fireclay's lead generation platform and customer acquisition.

Favorite thing about Fireclay Tile:  I am proud to be a part of such an influential company with roots in sustainable manufacturing!  Tile to the People!

Jesus Gutierrez

Jesus Gutierrez

Finishing Lead

Favorite Thing about Fireclay Tile: I love getting into the zone of cutting materials to a customers' desire, I imagine the area it will go in and enjoy making sure it is cut to the exact size and dimensions. I love knowing it will make a great difference in the installation.

Lauren Ritchie

Lauren Ritchie

Senior Design Consultant

Lauren is a native of the San Francisco Bay Area and has a degree in Business Economics from UCSB. She worked in business management for several years before beginning interior design classes and eventually joining the team at Fireclay Tile. Lauren brings her strong background in customer service and design to her role as Design Consultant, where she helps online customers select the perfect tile for their projects. In her free time Lauren enjoys listening to music, snapping pictures, and exploring the Bay Area and beyond!

Learn more about Lauren's style on the Fireclay Tile blog

Brittany Buchser

Brittany Buchser

Design Consultant

Brittany’s background in Art History at UC Santa Cruz helped her build and discover a vast archive of diverse architectural elements and preferred art movements that have become influences in her own life. Her post-graduate education in Interior Design at F.I.D.M and professional experience with sales and design consultant services (with knowledge of over 70 tile companies) contributed to her awareness for the design and installation processes. She values personal connections and collaboration with clients while creating long lasting and unique designs using Fireclay Tile's hand made/sustainable tile, glass and brick!  Brittany enjoys the yogi-lifestyle, crafting, singing/ playing guitar, & anything outdoors -camping/hiking in the Bay Area and all over California.

Learn more about Brittnay's style on the Fireclay Tile blog

Khai Lam

Khai Lam

Technical Director

Khai has been involved in the ceramic industry for 15 years. He recently worked in the new product development at Kohler for almost 8 years before joining Fireclay tile in February, 2014. He spent the first 7 years in the ceramic tile industry in Vietnam. Khai loves working with glazes and colors as well as working with designers to bring ideas into real life. Khai has a BS degree in Ceramics from HoChiMinh City Polytechnic University. When not at work, he enjoys traveling with his family.

Favorite thing about Fireclay Tile: Fireclay tile story, from how it was formed to how it has been evolving into sustainable manufacturing.

Serena Sea

Serena Sea

Graphic Designer

Serena hails from Southern California. She moved to the Bay Area for art school and graduated with a degree in graphic design from California College of the Arts. Before joining Fireclay Tile, Serena worked at several small Bay Area design studios where she worked on branding, print and web design projects, oftentimes for clients in the nonprofit sector. In her free time Serena enjoys cooking, gardening, bicycling and doing DIY projects with her husband. She's also completely obsessed with her boxer pup, Herschel.

Favorite thing about Fireclay Tile: The amazing colors and timeless design
 

Denise Bahr

Denise Bahr

Design Assistant and Office Admin

Earned a Bachelor of Science in Interior Design at San Francisco State University. Early in her college career  she had an art background that evolved into a love for interior design. Her approach to interior design is to make each room a functional piece of art. In her free time she dabbles in various DIY projects while blasting Foreigner.

Favorite Thing About Fireclay Tile: The numerous ways that we strive for sustainability and our Contemporary Hand Painted Collection.

Caitlyn Child

Caitlyn Child

Commercial Sales

Caitlyn moved from Portland, Oregon to join the Dream Team in 2014. She has a degree in Art History with an emphasis on Industrial and Architectural Design History. Over the last several years Caitlyn has been teaching art classes and delivering excellent customer service as a case manager. She is passionate about design on a micro level from fixtures, building materials and lighting. In her spare time she enjoys exploring her new city's various markets and restaurants, building furniture and bowling.

Favorite thing about Fireclay Tile: The constant experimentation and innovation of colors, shapes and hand-painted patterns creating infinite design possibilities.

Kali Robledo

Kali Robledo

Social Media & Content Manager

Kali happily joined the Dream Team in the beginning of 2015. After graduating with degree in Journalism from the University of Oregon, she moved to San Francisco to work in her chosen field. While working at an arts/design magazine, she soon found that although she loved the subject matter, her path lay elsewhere. A person who has always enjoyed working with her hands, Kali fell naturally into visual merchandising and from this her interest in interior design grew. It was this interest that led her to Fireclay, where she feels privileged to work for a company that puts so much focus on sustainability, genuine customer service and creating such beautiful, hand-made product. 

Favorite thing about Fireclay Tile: I love that every single tile is made by hand and made to order. 
 

Pearl Shin

Pearl Shin

Copywriter

Fireclay’s resident wordsmith, Pearl Shin is a Pisces that hails from Chattanooga, TN. After spending her adolescence in Nashville, home of country music and backdrop to Justin Bieber’s Christmas hit “Mistletoe,” she relocated to Boston to study Communications at Boston College. Upon graduation, she landed a job as a product copywriter for Joss & Main, Wayfair’s high-end furniture and decor flash sales site. Around this time she was also serendipitously introduced to Eric Edelson, who was seeking a freelance copywriter for a little company called Fireclay Tile. Over 300 color descriptions and countless gallery projects later, Pearl joined the Fireclay team full-time in April 2015. When Pearl is not writing you can find her at karaoke bars channeling Celine Dion or staring longingly at her embroidered portrait of Nicolas Cage.

Favorite thing about Fireclay Tile: The free swag.

Kris Jong

Kris Jong

Accounting Supervisor

Kris brings to Fireclay Tile over 10 years of accounting experience in the architecture and non-profit sectors.  Joining our team is the perfect intersection for his love of design and the environment.  When not counting beans, you can find him enjoying the Bay Area's coastal mountains' views and fresh air.

Favorite thing about Fireclay Tile:  I love our commitment to sustainable manufacturing and the handmade nature of our products.  

Bradley Robinson

Bradley Robinson

Commercial Sales Coordinator

Bradley is a Bay Area native who spent his college years in Los Angles. After finishing his MFA in Screenwriting he moved back to San Francisco where he worked in the Natural Food Industry for 8 years. After the food industry he had a short stint in tech and in the homewares industry before realizing that he wanted to connect his passions of design and sustainable living. Naturally he found himself at Fireclay Tile. When Bradley is not at work he spends his time running up hills, reading, illustrating robots, and running down hills. 

Favorite thing about Fireclay Tile: Helping our customers change their homes with sustainable materials. 
 

Lindsey Bourcier

Lindsey Bourcier

Design Consultant

Lindsey is a Massachusetts native with a Bachelor's in MarComm and Public Relations and a Master's in Communications Management-- both from Simmons College, Boston. Previous to Fireclay, Lindsey served as the Marketing and Communications Manager for a small, San Francisco compounding pharmacy. Lindsey's passion for design brought her to Fireclay, where she currently works as a design consultant on the "Fireclay Dream Team." When she's not at Fireclay, Lindsey enjoys pilates, urban beekeeping, and hanging out with her dog, Peach.  

Favorite thing about Fireclay: Canine coworkers! 

Katie Emigh

Katie Emigh

San Francisco Showroom Designer

Growing up in California's Central Valley, Katie has always been passionate about her native state. After attaining her art degree from UC Santa Cruz, Katie spent time in San Diego and finally made her home in San Francisco. Working in picture framing for the last decade while simultaneously inching toward her master's degree in Library Science, Katie has a keen love for organization, art and design. She delights in afternoons spent listening to NPR, having a bizarrely comprehensive knowledge of modern television and road trips in her little red car. 


Favorite Things About Fireclay Tile: that our tile is a gorgeous artisan product with an ethical heart of gold
 

Emily Riechel

Emily Riechel

Design Consultant

Emily hails from sunny Southern California and moved to San Francisco to study Interior Design. After design school she worked in a local furniture showroom where she developed her skills in color coordination and spacial planning. From there she started a small real estate staging company. Emily enjoys building personal connections with her clients. Hobby's include beach trips and hikes with her dog, yoga, baking and decorating cakes, and road trips. 

Brittany Ham

Brittany Ham

Design Consultant

Brittany grew up in Florida but her family has a long history in the Bay Area. Initially she moved over to the west coast to pursue a writing degree and then paid her dues in the rough and tough atmosphere of New York, where she worked in the editorial field and eventually branched out to sales and visual merchandising. After working in fashion for several years, Brittany returned to her beloved San Francisco, where she put her visual expertise to good use and found inspiration in the design world.  

Katherine Lee

Katherine Lee

Commercial Sales

Katherine is a recent addition to the fireclay team but an old friend to the company.  She has spent 5 years as a designer and project manager in landscape and interior design.  Her first experience selling Fireclay was in 2012 while working for a sustainably focused home improvement store in Austin. Katherine has a degree in architecture from the University of Texas.  She can be found drawing, hiking, or anywhere near a horse. 
 

Asia

Asia

Furry Mascot

Favorite thing about Fireclay Tile: Giving high fives!

Our Tile is Award Winning: