FAQ | Fireclay Tile

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FAQ

Frequently Asked Questions

Don’t see your question? Get in touch or give us a call at 18007732226

Specification Sheets

To view our Tile Spec Sheet click here.

To view our Glass Spec Sheet click here.

To view our Brick Spec Sheet click here.

Track Your Order

To track your order, go to our Order Status page and simply enter your order number or FC to track the status of your order.

Choosing Grout

For installation guidelines for your Ceramic or Handpainted Tile, please click here.

For installation guidelines for your Glass Tile, please click here.

For installation guidelines for your Glazed Thin Brick, please click here.

Warranty


Maker’s Guarantee Basic
(complimentary)

  • Fireclay Tile expressly warrants that our product, as delivered, will be reasonably free of defects in materials and workmanship for a period of 1 year from date of purchase.
  • When properly handled and installed, Fireclay Tile guarantees that its products will perform to Fireclay Tile’s specifications as described in the product literature and will meet or exceed the performance specifications outlined in ANSI A137.1 Section 7.0.
  • Defective product will be replaced provided notice is given and acknowledged prior to installation, per our Terms and Conditions.
  • Support Team to manage resolution, available via phone and email.

Maker’s Guarantee Premium*
(10% Upcharge)

  • Includes everything in our original maker’s guarantee plus:
  • Guaranteed expedited lead time for any add-on order in the case more product is needed. 
  • Replacement product for any issue related to an installation error (shipping not included). The option to refund or replace the material is at the sole discretion of Fireclay Tile.
  • Reimbursement (up to value of order) for expenses related to installation error using our tile.


What this DOES NOT include:

  • Lead time guarantee
  • Transit time guarantee
  • Improper use or abuse by contractor or end-user including, but not limited to damage from mishandling of the product, physical or chemical abuse, and damage from improper care and maintenance.


*Only available for residential orders currently