FAQ | Fireclay Tile

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FAQ

Frequently Asked Questions

Don’t see your question? Get in touch or give us a call at 18007732226

Factory Seconds

Factory Seconds are products that may have been overproduced, don’t quite match the intended color, or have been discontinued. Fireclay’s Factory Seconds still meet the highest standards of durability, quality, and craftsmanship, and are truly one of a kind.⁠ Please see below for additional Terms and Conditions: 

  1. Available first come, first serve
  2. No add-ons or matching Trim available 
  3. No advance samples
  4. Seconds are final sale
  5. If transit damage occurs, the order will be subject to a refund. The Seconds order cannot be replaced at the same discounted price. New orders will be subject to standard lead times and pricing
  6. Contact Seconds@​Fireclaytile.​com for any additional questions

Factory Seconds are all final sale. If transit damage should occur, your order will be subject to a refund. Factory Seconds cannot be replaced at the same discounted price. New orders will be subject to standard lead times and pricing. 

No. Factory Seconds are first come, first serve and only available while supplies last.

Because factory seconds are already produced, we are unable to offer color-matched add-ons or trim. In order to fulfill the needs of your project, it is recommended to purchase 20% overage due to the limited nature of our stock. 

Track Your Order

To track your order, go to our Order Status page and simply enter your order number or FC to track the status of your order.

Choosing Grout

For installation guidelines for your Ceramic or Handpainted Tile, please click here.

For installation guidelines for your Glass Tile, please click here.

For installation guidelines for your Glazed Thin Brick, please click here.

Warranty


Maker’s Guarantee Basic
(complimentary)

  • Fireclay Tile expressly warrants that our product, as delivered, will be reasonably free of defects in materials and workmanship for a period of 1 year from date of purchase.
  • When properly handled and installed, Fireclay Tile guarantees that its products will perform to Fireclay Tile’s specifications as described in the product literature and will meet or exceed the performance specifications outlined in ANSI A137.1 Section 7.0.
  • Defective product will be replaced provided notice is given and acknowledged prior to installation, per our Terms and Conditions.
  • Support Team to manage resolution, available via phone and email.

Maker’s Guarantee Premium*
(10% Upcharge)

  • Includes everything in our original maker’s guarantee plus:
  • Guaranteed expedited lead time for any add-on order in the case more product is needed. 
  • Replacement product for any issue related to an installation error (shipping not included). The option to refund or replace the material is at the sole discretion of Fireclay Tile.
  • Reimbursement (up to value of order) for expenses related to installation error using our tile.


What this DOES NOT include:

  • Lead time guarantee
  • Transit time guarantee
  • Improper use or abuse by contractor or end-user including, but not limited to damage from mishandling of the product, physical or chemical abuse, and damage from improper care and maintenance.


*Only available for residential orders currently