Tile School: How to Avoid an Add On Order

We want your experience with our tile to go as smoothly as possible, which is why we're here to help you throughout the process. We'll ask you a lot of questions about where your tile is being installed, how you're going to install it, your square footage, and whether or not you need trim.

We ask all these questions because we want to avoid any possible hiccups, an add-on order being one of them. An add-on order can slow down your installation process and can cost more money for you (most add-on orders are under 25SF which means they come with a $275 start fee).

The biggest concern on our end is color matching. Due to the handcrafted nature of our tile, we are unable to guarantee that the color will be exactly the same, it is especially difficult with our colors that have more variation.

While they can be unavoidable (sometimes you just need or want more tile), we'd like to help you steer clear if possible. Below are 3 ways to avoid an add-on order:

1. Order extra, always.

We suggest that you order 15% extra for field tile orders (such as subway tile) and 20% overage for projects that include patterns like herringbone or parquet or any of our specialty shapes. Any tile that’s leftover can be saved for minor repairs down the road or contribute to other home projects.

Tile Shown: 3" Hexagons in Adriatic Sea getting ready to be shipped.

2. Triple-check your Square Footage.

We are happy to help you figure out how much tile you need for your project, but because we are not physically on-site we advise you to always have your contractor or installer check your measurements before you submit your order.

Tile Shown: Ogees at our factory in Aromas.

3. Trim!

Last but most certainly not least...a lot of people forget about trim. Are there areas of your project where the edges of the tile will be exposed? It is very likely you will need some form of trim unless all areas of your tile will be butting against another surface. Not sure if you need it or not? Ask us, we are happy to help you.

Tile Shown: Ogee Drops framed by 1x6 flatliner trim pieces in Crater Lake.

Do you like any of the colors shown in this blog? Order samples online now. Need some help or have further questions on add-on orders? Simply call, chat, or fill out our Design Assistance Form and one of our talented Design Consultants will get back to you shortly.